Reporting Abuse?

Any suspected domain name abuse should be reported to domainabuse@brandsec.com.au

In the subject of the email please include:  Abuse: <Domain Name>

Our Position on Abuse

Brandsec is committed to keeping the Internet safe and as such will not tolerate domain name abuse (as determined by Brandsec in its sole and absolute discretion) where a domain name registration is used to:

  • Engage in illegal activity under Australian law;
  • Promote fraud, which is the is wrongful deception with the intent to gain a monetary benefit (also known as the scam) or other benefits (i.e. access to personal details);
  • Promote, encourage or engage in the exploitation of children or any activity relating to the exploitation of children;
  • Promote violence against people, animals, or property;
  • Engage in phishing, malware, botnets or spam;
  • Engage in hacking activity / networking attacks such as port scanning, brute force, denial of service attacks, etc. with the intent to infect or exploit the victim’s resources, or for other illegal purposes;
  • Infringes on the intellectual property rights of another User or any other person or entity; and
  • Instal viruses, malware, worms, bugs, Trojan horses or other code, files or programs designed to, or capable of, disrupting, damaging or limiting the functionality of any software or hardware.

Supporting Evidence

It is important that when submitting a domain name abuse complaint that sufficient evidence is supplied in order to streamline the investigation process. A list of suggested evidence requirements is as follows:

Type of AbuseEvidence
FraudDomain name, URL or link to fraudulent page, evidence of fraud such as receipts & emails
Phishing, Botnets, SpamDomain name, URL, Target site, Infringing email and a description of attack
Viruses & MalwareDomain name, URL and description
Hacking AttacksDomain name, URL, time and date of attack, a full unmasked log of the attack generated by your firewall
Trademark Infringementa UDRP, auDRP or URS decision on the infringing domain name
Whois inaccuracyDomain Name, URL and a description of the alleged inaccuracy
Child abuseDomain name, URL
(we also recommend contacting the relevant authorities)
Inappropriate content (as described above)Domain name, URL
Other suspected illegal activityDomain name, URL and a description of the offending content

Abuse Reporting Process

Once an abuse report has been submitted, Brandsec will review and may ask for additional evidence depending on the report’s unique set of circumstances. If we deem abuse has occurred we will request that our sponsoring Registrar take action that could include, but is not limited to, suspending the domain name, deleting the domain name or in some cases communicating with the Registrant where they have been hacked or are the victim of a malicious attack to remedy. In the case of less serious abuse claims, such as inaccurate whois information, we will give the Registrant the opportunity to address the complaint before taking action. Time frames may vary depending on the abuse, but we always aim to resolve as soon as possible.